Deliver on Customer Success Business Objectives: Increase gross revenue retention rates, identify opportunities for up/cross sell, influence future lifetime value, drive new business growth in partnership with the Growth team. Develop & maintain C-level and senior-level customer relationships at key accounts.
Leadership: Lead a team of 50+ talented people to build strong relationships & deliver exceptional outcomes for our customers. Support scaling the team to 150+ over the next 18 months as we expand our footprint.
Customer Experience Design & Optimization: You are a progressive thinker that is always striving to push the boundaries in the customer experience. Define and operationalize the entire customer lifecycle, including onboarding, expectations, attainment of KPIs, growth/expansion, etc.
Inspire Customer Success Across the Organization: A lot of companies say they’re customer-focused, but we LIVE it. We embed our talented teams within organizations & transform their Marketing systems & results. Continue to cultivate and inspire a mindset of Customer Success throughout the organization.